Refund Policy

If you are not satisfied with your ÆVUM subscription, you may request a pro-rata refund within 30 days of any billing charge. The refund will be calculated based on the unused portion of your current billing period.

• Monthly plans: Refund is prorated for the remaining days in the current billing month.
• Annual plans: Refund is prorated for the remaining full months in the current billing year, calculated from the date of the refund request.
• Free trial: If you cancel during your free trial period, you will not be charged. No refund is necessary because no payment has been collected.

Refund requests made more than 30 days after a billing charge are reviewed on a case-by-case basis.

• Before shipment: Orders that have not yet shipped may be cancelled and fully refunded.
• After shipment: Once a supplement order has shipped, it is non-refundable due to health and safety regulations governing ingestible products. Personalized supplement packs cannot be returned to inventory once they leave our fulfillment partner, so we are unable to accept change-of-mind returns of shipped product.
• Defective or quality issues: If you receive a product with a quality defect (for example, a damaged or improperly sealed pouch), contact us within 14 days of delivery. To open a quality investigation we will ask you to provide photographs of the front and back of the affected pouches and, where possible, the 8-digit machine number printed at the bottom of the pouch. We may also ask you to return the product using a prepaid shipping label we provide, so the issue can be examined. A refund or free replacement is issued once the quality investigation concludes and a defect is confirmed.
• Wrong item received: If you received the wrong supplement pack, we will ship the correct order at no charge and provide a prepaid return label for the incorrect item.

Supplement orders are manufactured and shipped on our behalf by our fulfillment partner, OK Capsule. Quality-related refunds and replacements are processed after the partner’s investigation confirms a defect; we will keep you updated while the review is underway.

• Before specimen collection: Lab test orders may be fully refunded if the specimen has not yet been collected (e.g., kit not used, blood draw not completed).
• After specimen collection: Once a specimen has been collected and submitted to the laboratory, the order is non-refundable because laboratory processing costs have been incurred.
• Cancelled by provider: If a lab order is cancelled by a healthcare provider or by ÆVUM for clinical reasons, a full refund will be issued automatically.

You can request a refund through any of the following methods:

1. Self-service: Go to Settings → Subscription → Request Refund in your ÆVUM account.
2. Email: Send your request to support@healthaevumai.com with your account email and order or subscription ID.
3. In-app chat: Use the Help section in the ÆVUM mobile app to connect with a support agent.

Please include your account email address and, where applicable, the order number or subscription ID to help us process your request quickly.

• Refund requests are reviewed and processed within 5–10 business days of receipt.
• Once approved, the refund will be credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.
• You will receive an email confirmation when your refund has been processed.

• Promotional or discounted subscriptions may have modified refund terms, which will be disclosed at the time of purchase.
• Chargebacks initiated through your bank or card issuer instead of through our refund process may result in account suspension pending investigation.
• ÆVUM reserves the right to deny refund requests that indicate abuse of the refund policy (e.g., repeated subscribe-and-refund cycles).

If you have questions about this refund policy or need assistance with a refund request, please contact us:

• Email: support@healthaevumai.com
• In-app:Settings → Help → Contact Support